What to do if the mechanical equipment breaks down?

　　The after-sale service process for mechanical failures is a key link to ensure that customer equipment issues are resolved promptly and that the equipment returns to normal operation. The following is a typical after-sale service process for mechanical failures:
　　1. Fault Report
　　Customer Feedback: Customers report equipment failures via Tel, email, online systems, or on-site.
　　Fault Description: Customers provide information such as fault phenomena, equipment Model, serial number, and usage environment to facilitate preliminary judgment of the issue.
　　Record Information: The after-sale service team records customer information, equipment information, and fault descriptions, generating a service work order.
　　2. Preliminary Diagnosis
　　Remote Support: Through Tel, video, or remote control systems, guide customers to perform simple fault troubleshooting (such as restarting the equipment, checking the power supply, clearing blockages, etc.).
　　Fault Classification: Based on customer descriptions and remote diagnosis results, determine the type of fault (mechanical failure, electrical failure, software failure, etc.).
　　Solution: If the issue is simple, provide a remote solution; if the issue is complex, arrange on-site service.
　　3. On-site Service Arrangement
　　Dispatch Order: Arrange for professional technicians to go on-site based on the type of fault and customer location.
　　Appointment Time: Confirm the on-site service time with the customer to ensure convenience.
　　Spare Parts Preparation: Prepare necessary spare parts and tools based on the fault situation.
　　4. On-site Service
　　Fault Troubleshooting: After technicians arrive on-site, conduct a detailed inspection to confirm the cause of the fault.
　　Repair or Replacement: Based on the cause of the fault, repair or replace the damaged components.
　　Test Run: After repairs are completed, conduct equipment testing to ensure the fault is resolved and the equipment operates normally.
　　Customer Confirmation: The customer confirms that the equipment has returned to normal and signs the service report.
　　5. Follow-up
　　Customer Follow-up: After the repair is completed, conduct a follow-up with the customer to confirm the equipment's operating condition and understand customer satisfaction.
　　Problem Record: Record the cause of the fault, repair process, and solutions for future reference.
　　Preventive Suggestions: Provide customers with equipment usage and maintenance suggestions to avoid similar faults from occurring again.
　　6. Warranty and Fees
　　Within Warranty: If the equipment is within the warranty period and the fault is not caused by human factors, provide free repair services.
　　Out of Warranty: If the equipment is beyond the warranty period or the fault is caused by human factors, explain the charging standards to the customer and collect fees.
　　7. Service Report and Archiving
　　Service Report: Generate a detailed service report, including fault description, repair process, replaced components, test results, etc.
　　Archiving: Archive the service report for future queries and analysis.
　　8. Data Analysis and Improvement
　　Fault Analysis: Regularly analyze fault data to identify common issues and weak points.
　　Improvement Measures: Based on the analysis results, improve equipment design, production processes, or after-sale service processes to reduce fault rates.
　　9. Customer Training and Support
　　Operation Training: If the fault is caused by improper operation, provide operation training to the customer to ensure correct use of the equipment.
　　Technical Support: Provide long-term technical support to help customers resolve issues during use.
　　Spare Parts Inventory: Manage spare parts inventory reasonably to ensure sufficient common spare parts.